Retail Elephant Boutique guarantees quality merchandise, and will gladly accept a return for credit or exchange only. We do not offer cash refunds. Returns will only be accepted if the item has not been worn or washed, and has original tags attached. All return transactions must be made within 10 days of the purchase date. Shipping/PayPal fee is NON refundable. All sale/clearance items and jewelry are FINAL. No exceptions. Customer is responsible for return shipping!